{"id":4303,"date":"2013-02-28T17:35:38","date_gmt":"2013-02-28T15:35:38","guid":{"rendered":"http:\/\/infois.ro\/?p=4303"},"modified":"2013-02-28T17:35:38","modified_gmt":"2013-02-28T15:35:38","slug":"serviciul-call-center-al-apavital-va-fi-reorganizat","status":"publish","type":"post","link":"http:\/\/infois.ro\/?p=4303","title":{"rendered":"Serviciul Call Center al ApaVital va fi reorganizat"},"content":{"rendered":"<p style=\"text-align: justify;\"><a class=\"highslide\" onclick=\"return vz.expand(this)\" href=\"http:\/\/infois.ro\/wp-content\/uploads\/2013\/02\/APAVITAL.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-4304\" title=\"APAVITAL\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/cache\/2013\/02\/APAVITAL\/1701833512.jpg\" alt=\"\" width=\"640\" height=\"371\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cencep\u00e2nd cu data de 1 martie 2013, serviciul Call Center din cadrul ApaVital va fi reorganizat, f\u0103r\u0103 ca acest lucru s\u0103 afecteze comunicarea cu clien\u0163ii \u015fi interven\u0163iile \u00een remedierea avariilor sau a disfunc\u0163ionalit\u0103\u0163ilor semnalate de c\u0103tre ace\u015ftia. Noul program de lucru al serviciului Call Center, apelabil din orice re\u0163ea la num\u0103rul de telefon 0232.969, este urm\u0103torul: luni \u2013 vineri: 07.00 \u2013 21.00, \u00a0s\u00e2mb\u0103ta, duminica \u015fi s\u0103rb\u0103torile legale: 08.00 \u2013 20.00.\u00a0 Practic, se va\u00a0renun\u0163a la func\u0163ionarea \u00een tur\u0103 de noapte a serviciului Call Center, lucru suplinit de Biroul Dispecerat, care va prelua eventualele avarii \u015fi disfunc\u0163ionalit\u0103\u0163i ap\u0103rute pe timpul nop\u0163ii \u00een re\u0163eaua de distribu\u0163ie a apei potabile sau \u00een re\u0163eaua de canalizare. \u201dDecizia are ca scop eficientizarea acestei activit\u0103\u0163i, majoritatea clien\u0163ilor apel\u00e2nd la serviciile Call Center, \u00een special pe parcursul zilei. Odat\u0103 cu noua organizare, num\u0103rul de operatori va cre\u015fte pe intervalele zilnice orare cele mai solicitate, ceea ce va duce la limitarea num\u0103rului de apeluri pierdute \u015fi la fluidizarea traficului de telefonie\u201d, se precizeaz\u0103 \u00eentr-un comunicat de pres\u0103 al SC ApaVital SA Ia\u0219i.Conducerea companiei roag\u0103 clien\u0163ii s\u0103 dea dovad\u0103 de \u00een\u0163elegere \u015fi s\u0103 solicite sau s\u0103 transmit\u0103 informa\u0163ii doar \u00een intervalele orare men\u0163ionate, pentru a fi preluate de operatorii Call Center. De asemenea, clien\u0163ii pot transmite autocitiri, sesiz\u0103ri, reclama\u0163ii, sau pot solicita diverse informa\u0163ii \u015fi la adresa de e-mail<a href=\"mailto:media@apavital.ro\">media@apavital.ro<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00cencep\u00e2nd cu data de 1 martie 2013, serviciul Call Center din cadrul ApaVital va fi&#8230; <a class=\"meta-more\" href=\"http:\/\/infois.ro\/?p=4303\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4304,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[348,1796,40],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/4303"}],"collection":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4303"}],"version-history":[{"count":1,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/4303\/revisions"}],"predecessor-version":[{"id":4305,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/4303\/revisions\/4305"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/4304"}],"wp:attachment":[{"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4303"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}