{"id":67022,"date":"2022-11-18T13:41:22","date_gmt":"2022-11-18T11:41:22","guid":{"rendered":"http:\/\/infois.ro\/?p=67022"},"modified":"2022-11-21T08:43:48","modified_gmt":"2022-11-21T06:43:48","slug":"clientii-pot-sa-isi-programeze-telefonic-vizita-in-magazinele-e-on","status":"publish","type":"post","link":"http:\/\/infois.ro\/?p=67022","title":{"rendered":"Clien\u0163ii pot s\u0103 \u00ee\u015fi programeze telefonic vizita \u00een magazinele E.ON"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-61387 alignleft\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie-300x200.jpg\" alt=\"\" width=\"404\" height=\"269\" srcset=\"http:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie-300x200.jpg 300w, http:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie.jpg 640w\" sizes=\"(max-width: 404px) 100vw, 404px\" \/><\/p>\n<p style=\"text-align: justify;\">E.ON Energie Energie Rom\u00e2nia pune la dispozi\u021bia clien\u021bilor un nou canal de contact, prin intermediul c\u0103ruia clien\u021bii pot s\u0103 se programeze \u0219i telefonic pentru vizita \u00een magazinele \u0219i punctele de lucru E.ON. Acesta vine \u00een sprijinul clien\u021bilor care\u00a0 prefer\u0103 interac\u021biunea telefonic\u0103 \u015fi este o alternativ\u0103 la serviciul de programare online, accesul clien\u021bilor fiind realizat exclusiv \u00een baza unei program\u0103ri prealabile pentru toate opera\u021biunile care necesit\u0103 interac\u021biunea cu agen\u021bii. Nu este nevoie de programare pentru clien\u021bii care viziteaz\u0103 magazinele E.ON \u00een scopul pl\u0103\u021bii facturilor prin intermediul robotului BRD sau pentru cei care doresc s\u0103 efectueze opera\u021biuni folosind serviciul MyOffice.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Noul canal dedicat program\u0103rii poate fi accesat sun\u00e2nd la num\u0103rul de telefon 0265.208.466, unde va r\u0103spunde un asistent virtual. Pentru programare se parcurg urm\u0103torii pa\u0219i:<\/p>\n<p style=\"text-align: justify;\">\n<ul>\n<li style=\"text-align: justify;\">clientul va confirma jude\u021bul \u015fi ora\u0219ul unde dore\u0219te s\u0103 fac\u0103 programarea;<\/li>\n<li style=\"text-align: justify;\">operatorul virtual va oferi dou\u0103 op\u021biuni de programare;<\/li>\n<li style=\"text-align: justify;\">dac\u0103 este de acord cu una dintre propuneri, clientul va confirma programarea ;<\/li>\n<li style=\"text-align: justify;\">la scurt timp, clientul va primi num\u0103rul de programare prin SMS;<\/li>\n<li style=\"text-align: justify;\">\u00een cazul \u00een care clientul nu confirm\u0103 niciuna dintre variantele de programare propuse, poate alege intervalul dorit prin serviciul eBooking.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Prin intermediul serviciului de programare online eBooking, clien\u021bii au posibilitatea alegerii unei zile \u0219i a unui interval de timp optim pentru ei. Totodat\u0103, acesta permite anularea\/modificarea unei program\u0103ri deja efectuate.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Program\u0103rile se fac parcurg\u00e2nd urm\u0103torii pa\u0219i:<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">se acceseaz\u0103 pagina <a href=\"https:\/\/www.eon.ro\/programare-online\">https:\/\/www.eon.ro\/programare-online<\/a>;<\/p>\n<p style=\"text-align: justify;\">se selecteaz\u0103 magazinul, se introduc datele personale \u0219i datele program\u0103rii;<\/p>\n<p style=\"text-align: justify;\">clien\u021bii primesc prin e-mail codul program\u0103rii;<\/p>\n<p style=\"text-align: justify;\">clien\u021bii se prezint\u0103 \u00een magazin, \u00een ziua \u0219i la ora aleas\u0103;<\/p>\n<p style=\"text-align: justify;\">clien\u021bii introduc codul program\u0103rii \u00een aparatul de emitere tichete \u0219i sunt prelua\u021bi imediat de c\u0103tre un consultant E.ON.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Ca alternativ\u0103 la vizita \u00een magazin, clien\u021bii ne pot contacta pentru rezolvarea solicit\u0103rilor \u0219i de la distan\u021b\u0103, prin:<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">accesarea contului E.ON Myline pe <a href=\"https:\/\/www.eon.ro\/myline\/login\">eon.ro\/myline<\/a> sau \u00een varianta de aplica\u021bie mobil\u0103, non-stop, respectiv a serviciului suport clien\u021bi pe <a href=\"https:\/\/www.eon.ro\/servicii-suport-clienti\">eon.ro\/servicii-suport-clienti<\/a>, non-stop, care nu necesit\u0103 interac\u021biunea cu agen\u021bi E.ON;<\/p>\n<p style=\"text-align: justify;\">serviciul E.ON Chat, disponibil pe <a href=\"https:\/\/www.eon.ro\/\">eon.ro<\/a>, pentru r\u0103spunsuri generice;<\/p>\n<p style=\"text-align: justify;\">apelarea Call Center la 0265.200.900, de luni p\u00e2n\u0103 vineri, \u00eentre orele 8:00-20:00, tarif normal din orice re\u021bea.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Mai multe informa\u021bii privind produsele \u0219i serviciile E.ON Energie Rom\u00e2nia pot fi ob\u021binute acces\u00e2nd <a href=\"http:\/\/www.eon.ro\/\">www.eon.ro<\/a>.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>E.ON Energie Energie Rom\u00e2nia pune la dispozi\u021bia clien\u021bilor un nou canal de contact, prin intermediul&#8230; <a class=\"meta-more\" href=\"http:\/\/infois.ro\/?p=67022\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":61387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,41],"tags":[74,1796,410,40,15980],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/67022"}],"collection":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=67022"}],"version-history":[{"count":1,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/67022\/revisions"}],"predecessor-version":[{"id":67023,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/67022\/revisions\/67023"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/61387"}],"wp:attachment":[{"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=67022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=67022"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=67022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}