{"id":7124,"date":"2013-09-10T20:11:47","date_gmt":"2013-09-10T17:11:47","guid":{"rendered":"http:\/\/infois.ro\/?p=7124"},"modified":"2013-09-10T20:11:47","modified_gmt":"2013-09-10T17:11:47","slug":"centrul-de-apel-gratuit-al-dalkia-termo-iasi-a-inregistrat-peste-5-000-de-interventii-din-partea-consumatorilor","status":"publish","type":"post","link":"http:\/\/infois.ro\/?p=7124","title":{"rendered":"Centrul de Apel gratuit al Dalkia Termo Ia\u0219i a \u00eenregistrat peste 5.000 de interven\u021bii din partea consumatorilor"},"content":{"rendered":"<p style=\"text-align: justify;\"><a class=\"highslide\" onclick=\"return vz.expand(this)\" href=\"http:\/\/infois.ro\/wp-content\/uploads\/2013\/09\/call-center.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-7125\" title=\"call center\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/cache\/2013\/09\/call-center\/3440302359.jpg\" alt=\"\" width=\"640\" height=\"426\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cen primele \u0219ase luni de la lansarea de c\u0103tre Dalkia Termo Ia\u0219i a Centrului de Apel non-stop gratuit 0 800 800 123 au fost primite peste 5.000 de apeluri de la ie\u0219eni, reprezent\u00e2nd 13,5% din num\u0103rul total al clien\u021bilor companiei, care solicitau\u00a0\u00a0 informa\u021bii sau interven\u021bii tehnice \u00een teren. \u201d\u00cen ziua de 5 martie 2013, Dalkia lansa Centrul de Apel 24\/24 hrs, cu num\u0103r gratuit 0 800 800 123, unul din angajamentele asumate de societatea noastr\u0103 fa\u021b\u0103 de ie\u0219eni acum un an, chiar \u00eenainte de intrarea \u00een vigoare a Contractului de Delegare, \u00eencheiat cu Prim\u0103ria Municipiului Ia\u0219i. Cu\u00a0un total de cca. 5 000 de apeluri \u0219i o medie de 840 telefoane pe lun\u0103, dintre care\u00a097% preluate \u00een mai pu\u021bin de 20 de secunde, Call Center-ul se dovede\u0219te a fi un instrument extrem de util de comunicare direct\u0103 cu consumatorii finali ai sistemului centralizat de termoficare\u201d, a declarat Ana-Maria Ic\u0103toiu, Director Comercial, Membru \u00een Directoratul Dalkia Termo Ia\u0219i S.A. Cei mai mul\u021bi dintre ie\u0219enii care au sunat la num\u0103rul de telefon gratuit non-stop au solicitat, \u00een principal, informa\u021bii despre facturi\u00a0(\u00een special cei care au conven\u021bie individual\u0103 de plat\u0103), informa\u021bii despre \u00eentreruperile \u00een furnizarea energiei termice ocazionate de lucr\u0103rile de pe Magistrala 2 de termoficare\u00a0(din cadrul Proiectului European derulat de Prim\u0103ria Municipiului Ia\u0219i), interven\u021bii tehnice la instala\u021biile interioare de ap\u0103 cald\u0103 \u0219i c\u0103ldur\u0103, realizate de echipele tehnice de permanen\u021b\u0103 ale Dalkia Termo Ia\u0219i. Clien\u021bii companiei, existen\u021bi sau cei poten\u021biali, se pot adresa \u00een vederea ob\u021binerii de informa\u021bii legate de furnizarea agentului termic sau despre celelalte aspecte legate de sistemul de termoficare la numarul de telefon\u00a00 800 800 123\u00a0(gratuit, non-stop), pe adresa de email\u00a0<a href=\"mailto:iasi@dalkia.ro\" target=\"_blank\">iasi@dalkia.ro<\/a>,\u00a0sau direct la\u00a0Biroul de Rela\u021bii cu Clien\u021bii al Dalkia Termo Ia\u0219i, din Calea Chi\u0219in\u0103ului nr. 25.<em><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00cen primele \u0219ase luni de la lansarea de c\u0103tre Dalkia Termo Ia\u0219i a Centrului de&#8230; <a class=\"meta-more\" href=\"http:\/\/infois.ro\/?p=7124\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":7125,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[1796,1826,494,3025,493],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/7124"}],"collection":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7124"}],"version-history":[{"count":1,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/7124\/revisions"}],"predecessor-version":[{"id":7126,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/7124\/revisions\/7126"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/7125"}],"wp:attachment":[{"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7124"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}