{"id":18078,"date":"2015-06-12T21:33:21","date_gmt":"2015-06-12T18:33:21","guid":{"rendered":"http:\/\/infois.ro\/?p=18078"},"modified":"2015-06-12T21:38:23","modified_gmt":"2015-06-12T18:38:23","slug":"toyota-motor-europe-recompenseaza-toyota-iasi-cu-ichiban-premiul-european-pentru-satisfactia-clientului","status":"publish","type":"post","link":"https:\/\/infois.ro\/?p=18078","title":{"rendered":"Toyota Motor Europe recompenseaz\u0103 Toyota Ia\u0219i cu ICHIBAN -Premiul European pentru Satisfac\u021bia Clientului"},"content":{"rendered":"

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\"ichiban2015\"<\/a>\u00cen cadrul ceremoniei de decernare a premiilor ICHIBAN desf\u0103\u0219urat\u0103 luna aceasta \u00een Madrid,Toyota Ia\u0219i s-a num\u0103rat printre cei\u00a0 45 de retaileri din 34 de \u021b\u0103ri care au primit cea mai \u00eenalt\u0103 distinc\u021bie Toyota: \u201cIchiban\u201d \u2013 Premiul European pentru Satisfac\u021bia Clientului.<\/p>\n

Toyota Ia\u0219i a fost astfel recompensat\u0103 pentru performan\u021bele excep\u021bionale ob\u021binute \u00een cadrul programului \u201eSatisfac\u021bia Clientului\u201d , at\u00e2t \u00een zona de v\u00e2nz\u0103ri c\u00e2t \u0219i \u00een cea de post-v\u00e2nz\u0103ri. Premiul a fost decernat Domnului Gabriel Manolache,\u00a0 Director General Toyota Ia\u0219i, de c\u0103tre Dr. van Zyl, President & CEO al Toyota Motor Europe.<\/p>\n

Deoarece pentru Toyota idea de a pune clientul pe primul loc a fost \u00eentotdeaunao prioritate, fac\u00e2nd parte din ADN-ul companiei aceast\u0103 distinc\u0163ie este una dintre cele mai r\u00e2vnite \u0219imai valoroase pe\u00a0 care compania le acord\u0103. Printr-o monitorizare continu\u0103 a\u00a0 performan\u021bei, monitorizare inclus\u0103 \u00een procesele standardizate ale companiei, aproximativ 2.300 de retaileri europeni au fost evalua\u021bi \u0219i doar 45 dintre ace\u015ftia au fost selecta\u021bi ca urmare a rezultatelor de excep\u0163ie. Ace\u0219tia au primit distinc\u021bia \u201cIchiban\u201d \u00a0ca recunoa\u0219tere la nivel european din partea Toyota Motor Europe.\"toyota\"<\/a><\/p>\n

\u201eActiv\u0103m \u00eentr-un mediu orientat c\u0103tre oameni. Pentru c\u0103 trebuie s\u0103-i \u00een\u021belegem pe clien\u021bii no\u0219tri, trebuie s\u0103 avem sistemele \u0219i instrumentele potrivite \u00een func\u021biune, dar cel mai important s\u0103 avem mentalitatea\u00a0 corect\u0103 \u00een\u00a0 \u00eentreaga organiza\u021bie. Concuren\u021ba poate copia produsul, poate copia procesele interne, dar nu poate copia, cu u\u0219urin\u021b\u0103, mentalitatea noastr\u0103 \u00abClientul pe primul loc\u00bb\u201d a spus Dr. van Zyl\u00a0 \u00een cadrul ceremoniei.<\/p>\n

\u201cPerforman\u021bele partenerilor no\u0219tri ne onoreaz\u0103 \u00een fiecare an atunci c\u00e2nd sunt premia\u021bi la nivel European pentru grija \u0219i orientarea permanent\u0103 c\u0103tre client \u0219i nevoile acestuia. Strategia Toyota va avea \u00eentotdeauna \u00een prim plan clientul. Ichiban este o recunoa\u0219trere formal\u0103 a muncii de zi cu zi care se desf\u0103\u0219oar\u0103 \u00een fiecare centru Toyota, fiind de altfel un modus vivendi pentru to\u021bi angaja\u021bii re\u021belei Toyota \u00een Rom\u00e2nia\u201d, a declarat Nicoleta Gerea – Sales & Network Director Toyota Rom\u00e2nia.<\/p>\n

\u2018Ichiban\u2019 este un cuv\u00e2nt japonez, derivat din sintagma \u2018Okyakusama Ichiban\u2019 care \u00eenseamn\u0103 \u201cClientul pe primul loc\u201d . De la prima ceremonie a Premiilor Ichiban desfasurat\u0103 \u00een 2007 \u0219i p\u00e2n\u0103 \u00een prezent, performan\u021bele retailerilor Toyota s-au \u00eembun\u0103t\u0103\u021bit cu 52,4% \u00een v\u00e2nz\u0103ri \u0219i 47,4% \u00een servicii de post v\u00e2nzare, marca reusind\u00a0 sa raman\u0103 in ultimii 3 ani imbatabilul num\u0103r 1 la nivel mondial.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00cen cadrul ceremoniei de decernare a premiilor ICHIBAN desf\u0103\u0219urat\u0103 luna aceasta \u00een Madrid,Toyota Ia\u0219i s-a… more »<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":18079,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,41],"tags":[74,40,7206,3876,1967],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/18078"}],"collection":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18078"}],"version-history":[{"count":5,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/18078\/revisions"}],"predecessor-version":[{"id":18088,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/18078\/revisions\/18088"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/18079"}],"wp:attachment":[{"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}