{"id":24853,"date":"2016-08-19T08:27:50","date_gmt":"2016-08-19T05:27:50","guid":{"rendered":"http:\/\/infois.ro\/?p=24853"},"modified":"2016-08-19T08:27:50","modified_gmt":"2016-08-19T05:27:50","slug":"centrul-de-relatii-cu-clientii-al-e-on-din-pascani-intr-o-noua-locatie","status":"publish","type":"post","link":"https:\/\/infois.ro\/?p=24853","title":{"rendered":"Centrul de Rela\u021bii cu Clien\u021bii al E.ON. din Pa\u0219cani, \u00eentr-o nou\u0103 loca\u021bie"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/infois.ro\/wp-content\/uploads\/2016\/03\/eon.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-22619\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/2016\/03\/eon.jpg\" alt=\"eon\" width=\"405\" height=\"228\" srcset=\"https:\/\/infois.ro\/wp-content\/uploads\/2016\/03\/eon.jpg 640w, https:\/\/infois.ro\/wp-content\/uploads\/2016\/03\/eon-300x168.jpg 300w, https:\/\/infois.ro\/wp-content\/uploads\/2016\/03\/eon-140x80.jpg 140w\" sizes=\"(max-width: 405px) 100vw, 405px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cencep\u00e2nd cu data de 22 august 2016, Centrul de Rela\u0163ii Clien\u0163i al E.ON din Pa\u015fcani va func\u0163iona pe str. Ceferi\u015ftilor nr. 13 \u015fi va fi deschis de luni p\u00e2n\u0103 joi, \u00eentre orele 09.00 \u015fi 17.00, respectiv vineri, \u00een intervalul orar 08.00 \u2013 16.00. Loca\u0163ia este una u\u015for accesibil\u0103, iar interac\u0163iunea cu clien\u0163ii este facilitat\u0103 prin intermediul unui num\u0103r de \u015fase ghi\u015fee unde, cu ajutorul agen\u0163ilor specializa\u0163i, pot fi solu\u0163ionate diverse opera\u0163iuni: \u00eencheiere sau modificare de contracte de furnizare, a gazelor naturale \u015fi a energiei electrice, clien\u0163ii pot primi informa\u0163ii despre con\u0163inutul facturilor, accesul la sistemul de distribu\u0163ie, consultan\u0163\u0103 privind tarifele sau modalit\u0103\u0163ile de plat\u0103 \u015fi alte informa\u0163ii utile. \u00cen centrul modern amenajat \u015fi spa\u0163ios, compania pune la dispozi\u0163ia clien\u0163ilor o serie de informa\u0163ii de interes general despre activitatea de furnizare a energiei, cuprinse \u00een bro\u015furi \u015fi pliante sau prin intermediul unui monitor digital care ofer\u0103 acces direct clien\u0163ilor c\u0103tre detalii legate de derularea contractelor (facturi, termene de plat\u0103, istoric de consum etc.). Suplimentar, Centrul de Rela\u0163ii cu Clien\u0163ii este dotat cu un sistem de gestiune a fluxului de clien\u0163i (ticketing), ceea ce permite reducerea timpului de a\u015fteptare prin direc\u0163ionarea clien\u0163ilor \u00eentr-un mod optim c\u0103tre agen\u0163i. \u00cen jude\u0163ul Ia\u015fi, pe l\u00e2ng\u0103 centrul din Pa\u015fcani, clien\u0163ii E.ON mai sunt deservi\u0163i prin intermediul Centrului de Rela\u0163ii Clien\u0163i din municipiul Ia\u015fi, \u015fi, \u00eencep\u00e2nd din 1 iunie a.c., prin punctul de informare de la H\u00e2rl\u0103u (miercurea, \u00eentre orele 9.00-15.00).Ca alternativ\u0103 la deplasarea la Centrele de Rela\u0163ii, consumatorii pot accesa cu \u00eencredere unul dintre urm\u0103toarele canale de comunicare: telefonic, apel\u00e2nd Centrul de Servicii Clien\u0163i de luni p\u00e2n\u0103 vineri \u00eentre orele 08.00 \u015fi 20.00, la numerele 0800 800 366 \u015fi 0800 800 900, apelabile gratuit, din orice re\u0163ea de telefonie sau 0265 200 366, apelabil la tarif normal, din toate re\u0163elele de telefonie, prin e-mail, la adresa: <a href=\"mailto:serviciiclienti@eon-romania.ro\">serviciiclienti@eon-romania.ro<\/a>, prin fax, la num\u0103rul: 0265 200 367, prin po\u015ft\u0103, la O.P.1, C.P. 10 T\u00e2rgu Mure\u015f, sau prin intermediul contului E.ON Myline. \u00a0Portalul <a href=\"http:\/\/www.myline-eon.ro\/\">www.myline-eon.ro<\/a> permite accesul la factura electronic\u0103, transmiterea indexului autocitit al contoarelor de gaze naturale \u015fi energie electric\u0103 (\u00een cazul \u00een care clientul a optat pentru acest serviciu), modificarea rapid\u0103 a programului de consum pentru gazele naturale \u015fi energie electric\u0103, vizualizarea termenelor \u00een care este necesar\u0103 efectuarea reviziilor sau verific\u0103rilor tehnice periodice ale instala\u0163iilor de utilizare gaze naturale, precum \u015fi informa\u0163ii referitoare la istoricul de consum individual. \u201d\u00cen ultimii ani, \u00een contextul cre\u015fterii num\u0103rului de consumatori casnici \u015fi a unor cerin\u0163e specifice ale acestora, o aten\u0163ie deosebit\u0103 a fost acordat\u0103 dezvolt\u0103rii canalelor de \u00eencasare \u015fi a diversific\u0103rii acestora. Astfel, la acest moment, plata facturilor poate fi efectuat\u0103 prin accesarea canalelor oferite de partenerii no\u015ftri: BRD, ING Bank, Banca Transilvania, UniCredit Bank, Banca Carpatica, CreditCoop, Raiffeisen Bank, Payzone, PayPoint, Rompay Solutions, un-doi Centru de pl\u0103\u021bi, Westaco, ZebraPay \u0219i M-Pesa\u201d, precizeaz\u0103 reprezentan\u021bii E.ON Rom\u00e2nia, \u00eentr-un comunicat de pres\u0103.<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>\u00cencep\u00e2nd cu data de 22 august 2016, Centrul de Rela\u0163ii Clien\u0163i al E.ON din Pa\u015fcani&#8230; <a class=\"meta-more\" href=\"https:\/\/infois.ro\/?p=24853\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":22619,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,41],"tags":[74,8502,4363,410,40],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/24853"}],"collection":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=24853"}],"version-history":[{"count":1,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/24853\/revisions"}],"predecessor-version":[{"id":24854,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/24853\/revisions\/24854"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/22619"}],"wp:attachment":[{"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=24853"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=24853"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=24853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}