{"id":5756,"date":"2013-06-05T09:54:07","date_gmt":"2013-06-05T06:54:07","guid":{"rendered":"http:\/\/infois.ro\/?p=5756"},"modified":"2013-06-05T09:55:07","modified_gmt":"2013-06-05T06:55:07","slug":"standard-european-pentru-sistemele-de-ingrijire-a-calitatii","status":"publish","type":"post","link":"https:\/\/infois.ro\/?p=5756","title":{"rendered":"Standard european pentru sistemele de ingrijire a sanatatii"},"content":{"rendered":"<p style=\"text-align: justify;\"><a class=\"highslide\" onclick=\"return vz.expand(this)\" href=\"http:\/\/infois.ro\/wp-content\/uploads\/2013\/06\/asro.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-large wp-image-5757\" title=\"asro\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/cache\/2013\/06\/asro\/5549568.jpg\" alt=\"\" width=\"640\" height=\"337\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Centrul Zonal ASRO Iasi anunta ca sistemele de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii au acum un standard european specific pentru implementarea \u015fi certificarea sistemului de management al calit\u0103\u0163ii: SR EN 15224, Servicii de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii, Sisteme de management al calit\u0103\u0163ii, Cerin\u0163e pe baza EN ISO\u00a09001:2008<\/p>\n<p style=\"text-align: justify;\">Scopurile implement\u0103rii unui sistem de management al calit\u0103\u0163ii (SMC) care trebuie avute \u00een vedere sunt:<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00eembun\u0103t\u0103\u0163irea serviciilor de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii cu referire la cerin\u0163ele \u00een domeniul calitat\u0103\u0163ii,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 promovarea unui leadership adecvat, pentru a asigura conformitatea cu cerin\u0163ele,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00eembun\u0103t\u0103\u0163irea competen\u0163ei \u015fi condi\u0163iilor de munc\u0103 ale personalului,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 armonizarea sistemelor de management,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 reducerea costurilor prin diminuarea cheltuielilor cauzate de o calitate necorespunz\u0103toare \u015fi<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 reducerea riscului de apari\u0163ie a unor evenimente adverse.<\/p>\n<p style=\"text-align: justify;\">Cerin\u0163ele din acest standard le incorporeaz\u0103 pe cele din SR EN ISO 9001:2008, cu interpret\u0103ri \u015fi specifica\u0163ii suplimentare pentru \u00eengrijirea s\u0103n\u0103t\u0103\u0163ii. Cerin\u0163ele au fost completate \u015fi clarificate \u00een concordan\u0163\u0103 cu contextul specific \u00eengrijirii s\u0103n\u0103t\u0103\u0163ii. Au fost ad\u0103ugate cerin\u0163e noi atunci c\u00e2nd s-a considerat relevant. Acest standard include, de asemenea, aspecte referitoare la managementul riscului clinic, pe parcursul panific\u0103rii, oper\u0103rii \u015fi controlului proceselor.<\/p>\n<p style=\"text-align: justify;\">Acest standard european specific\u0103 cerin\u0163e pentru un sistem de management al calit\u0103\u0163ii atunci c\u00e2nd o organiza\u0163ie:<\/p>\n<p style=\"text-align: justify;\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 are nevoie s\u0103 demonstreze capabilitatea sa de a furniza consecvent servicii de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii care s\u0103 satisfac\u0103 at\u00e2t cerin\u0163ele clien\u0163ilor c\u00e2t \u015fi cerin\u0163ele legale \u015fi reglementate aplicabile, precum \u015fi standardele profesionale,<\/p>\n<p style=\"text-align: justify;\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 urm\u0103re\u015fte s\u0103 creasc\u0103 satisfac\u0163ia clientului prin aplicarea eficace a sistemului, inclusiv \u00eembun\u0103t\u0103\u0163irea continu\u0103 a sistemului de management, a proceselor clinice \u015fi asigurarea conformit\u0103\u0163ii cu cerin\u0163ele legate de caracteristicile referitoare la calitate:<\/p>\n<ul style=\"text-align: justify;\">\n<li>\u00eengrijire adecvat\u0103, corect\u0103;<\/li>\n<li>disponibilitate;<\/li>\n<li>continuitatea \u00eengrijirii;<\/li>\n<li>eficacitate \u015fi eficien\u0163\u0103;<\/li>\n<li>echitate;<\/li>\n<li>\u00eengrijire bazat\u0103 pe dovezi\/cunoa\u015ftere;<\/li>\n<li>\u00eengrijire concentrat\u0103 asupra pacientului, inclusiv integritatea fizic\u0103, psihologic\u0103 \u015fi social\u0103;<\/li>\n<li>implicarea pacientului;<\/li>\n<li>securitatea pacientului<\/li>\n<li>\u00a0oportunitate\/accesibilitate.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Acest standard european se concentreaz\u0103 pe procesele clinice precum \u015fi pe managementul riscului referitor la acestea, cu scopul de a promova o \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii de bun\u0103 calitate.<\/p>\n<p style=\"text-align: justify;\">Orice organiza\u0163ie medical\u0103 trebuie s\u0103 stabileasc\u0103 \u00een primul r\u00e2nd cine este clientul (pacientul, rudele acestuia, pl\u0103titori, alte organiza\u0163ii de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii, autorit\u0103\u0163i etc.) \u015fi s\u0103 defineasc\u0103 necesit\u0103\u0163ile \u015fi a\u015ftept\u0103rile acestuia. \u00cen \u00eengrijirea s\u0103n\u0103t\u0103\u0163ii, principalul client este pacientul. Serviciile de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii sunt prin urmare proiectate \u015fi stabilite pentru a satisface cerin\u0163ele acestuia. Gradul de satisfac\u0163ie al pacien\u0163ilor trebuie monitorizat \u00een mod corespunz\u0103tor.<\/p>\n<p style=\"text-align: justify;\">De aceea, managementul de la cel mai \u00eenalt nivel trebuie s\u0103 se asigure c\u0103:<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 sunt disponibile informa\u0163ii cu privire la drepturile pacientului,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 at\u00e2t pacientul c\u00e2t \u015fi familia acestuia sunt trata\u0163i cu considera\u0163ie \u015fi respect,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 se p\u0103streaz\u0103 demnitatea \u015fi integritatea pacientului,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 pacientul este informat \u015fi i se permite s\u0103 participe la \u00eengrijire,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 sugestiile \u015fi reclama\u0163iile de la pacien\u0163i \u015fi familiile\/apar\u0163in\u0103torii acestora se investigheaz\u0103, apoi se ac\u0163ioneaz\u0103 \u00een consecin\u0163\u0103,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 se ob\u0163ine consim\u0163\u0103m\u00e2ntul informat al pacientului, \u00eenainte de furnizarea serviciilor de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 pacientul sau, dup\u0103 caz, familia\/apar\u0163in\u0103torii acestuia, sunt informa\u0163i atunci c\u00e2nd acesta a suferit un eveniment advers,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 organiza\u0163ia are o procedur\u0103 prin care se determin\u0103 \u00een ce m\u0103sur\u0103 datele, anonime sau nu, sunt transmise p\u0103r\u0163ilor interesate din afara organiza\u0163iei,<\/p>\n<p style=\"text-align: justify;\">&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 exist\u0103 o bun\u0103 cooperare \u00eentre to\u0163i furnizorii de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii, pe tot parcursul \u00eengrijirii.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Centrul Zonal ASRO Iasi anunta ca sistemele de \u00eengrijire a s\u0103n\u0103t\u0103\u0163ii au acum un standard&#8230; <a class=\"meta-more\" href=\"https:\/\/infois.ro\/?p=5756\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":5757,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[1396,1656,2415],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/5756"}],"collection":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5756"}],"version-history":[{"count":4,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/5756\/revisions"}],"predecessor-version":[{"id":5761,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/5756\/revisions\/5761"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/5757"}],"wp:attachment":[{"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}