{"id":64337,"date":"2022-07-27T14:06:00","date_gmt":"2022-07-27T11:06:00","guid":{"rendered":"http:\/\/infois.ro\/?p=64337"},"modified":"2022-07-28T06:07:57","modified_gmt":"2022-07-28T03:07:57","slug":"canalele-de-comunicare-cu-clientii-ale-e-on-energie-romania-indisponibile-in-perioada-29-iulie-1-august","status":"publish","type":"post","link":"https:\/\/infois.ro\/?p=64337","title":{"rendered":"Canalele de comunicare cu clien\u021bii ale E.ON Energie Rom\u00e2nia, indisponibile \u00een perioada 29 iulie -1 august"},"content":{"rendered":"<p><a href=\"http:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft  wp-image-61387\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie.jpg\" alt=\"\" width=\"385\" height=\"257\" srcset=\"https:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie.jpg 640w, https:\/\/infois.ro\/wp-content\/uploads\/2022\/03\/eon-energie-300x200.jpg 300w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">\u00cencep\u00e2nd de vineri, 29 iulie, ora 12.00, p\u00e2n\u0103 luni, 1 august, inclusiv, E.ON Energie Rom\u00e2nia efectueaz\u0103 lucr\u0103ri de mentenan\u021b\u0103 la sistemele informatice ale companiei, cu impact direct asupra serviciilor de rela\u021bii cu clien\u021bii.<\/p>\n<p style=\"text-align: justify;\">Canalele de comunicare direct\u0103 cu clien\u021bii: Call Center, E.ON Chat \u0219i magazinele E.ON, respectiv platforma digital\u0103 E.ON Myline, sunt inaccesibile \u00een acest interval de timp \u0219i, astfel, opera\u021biuni precum verificare sold, plat\u0103 facturi, transmitere facturi, etc. vor fi afectate, anun\u021b\u0103 compania \u00eentr-un comunicat de pres\u0103.<\/p>\n<p style=\"text-align: justify;\">Pe durata lucr\u0103rilor de mentenan\u021b\u0103:<\/p>\n<ul style=\"text-align: justify;\">\n<li>accesarea contului E.ON Myline va fi indisponibil\u0103.<\/li>\n<li>alte servicii online vor func\u021biona cu intermiten\u021be sau nu vor fi accesibile, de exemplu: eon.ro\/contact<\/li>\n<li>serviciul Call Center este nefunc\u021bional<\/li>\n<li>magazinele E.ON vor fi \u00eenchise publicului<\/li>\n<li>echipa de consultan\u021bi de pe E.ON Chat va fi indisponibil\u0103<\/li>\n<li>facturile emise nu vor putea fi transmise<\/li>\n<li>se pot face pl\u0103\u021bi ale facturilor,dar acestea vor fi procesate ulterior<\/li>\n<li>linia telefonic\u0103 dedicat\u0103 clien\u021bilor care beneficiaz\u0103 de asisten\u021b\u0103 tehnic\u0103 este func\u021bional\u0103 24\/7 \u0219i poate fi accesat\u0103 sun\u00e2nd la 0232.421.999 (doar de c\u0103tre clien\u021bii care au contractat E.ON Serv Express, E.ON Life \u0219i E.ON Cool, precum \u0219i servicii de furnizare gaze naturale\/energie electric\u0103 care au \u0219i component\u0103 de asisten\u021b\u0103 tehnic\u0103 pentru a semnala defec\u021biuni la instala\u021bia electric\u0103\/de \u00eenc\u0103lzire \u0219i la centrala termic\u0103).<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">E.ON \u00ee\u0219i cere scuze clien\u021bilor pentru aceast\u0103 situa\u021bie \u0219i \u00eei asigur\u0103 de faptul c\u0103 depune eforturi pentru ca serviciile s\u0103 devin\u0103 func\u021bionale c\u00e2t mai repede posibil, acestea fiind programat es\u0103 fie reluate din 2 august.<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>\u00cencep\u00e2nd de vineri, 29 iulie, ora 12.00, p\u00e2n\u0103 luni, 1 august, inclusiv, E.ON Energie Rom\u00e2nia&#8230; <a class=\"meta-more\" href=\"https:\/\/infois.ro\/?p=64337\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":61387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,41],"tags":[74,1817,40,9025,15604],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/64337"}],"collection":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=64337"}],"version-history":[{"count":1,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/64337\/revisions"}],"predecessor-version":[{"id":64338,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/64337\/revisions\/64338"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/61387"}],"wp:attachment":[{"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=64337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=64337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=64337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}