{"id":72216,"date":"2023-07-05T07:02:19","date_gmt":"2023-07-05T04:02:19","guid":{"rendered":"https:\/\/infois.ro\/?p=72216"},"modified":"2023-07-06T07:04:46","modified_gmt":"2023-07-06T04:04:46","slug":"noi-modalitati-de-comunicare-pentru-clientii-delgaz-grid-chat-live-si-inregistrarea-deranjamentelor-prin-sms","status":"publish","type":"post","link":"https:\/\/infois.ro\/?p=72216","title":{"rendered":"Noi modalit\u0103\u021bi de comunicare pentru clien\u021bii Delgaz Grid: Chat live \u0219i \u00eenregistrarea deranjamentelor prin SMS"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-72217 alignleft\" src=\"http:\/\/infois.ro\/wp-content\/uploads\/2023\/07\/sesizari-delgaz-390x260.jpg\" alt=\"\" width=\"390\" height=\"260\" srcset=\"https:\/\/infois.ro\/wp-content\/uploads\/2023\/07\/sesizari-delgaz-390x260.jpg 390w, https:\/\/infois.ro\/wp-content\/uploads\/2023\/07\/sesizari-delgaz.jpg 640w\" sizes=\"(max-width: 390px) 100vw, 390px\" \/><\/p>\n<p style=\"text-align: justify;\">Clien\u0163\u00edi Delgaz Grid au la dispozi\u021bie un nou canal de comunicare \u00een rela\u021bia cu compania \u0219i anume op\u021biunea de chat live cu unul dintre agen\u021bii dedica\u021bi. Ace\u0219tia sunt preg\u0103ti\u021bi pentru a r\u0103spunde \u00een timp real solicit\u0103rilor care \u021bin de specificul activit\u0103\u021bii de distribu\u021bie a gazelor naturale \u0219i energiei electrice, de luni p\u00e2n\u0103 vineri, \u00eentre orele 08:00 \u2013 17:00.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Pentru a putea discuta live, clien\u021bii trebuie s\u0103 fie loga\u021bi pe un cont de Facebook \u0219i s\u0103 acceseze site-ul <a href=\"http:\/\/www.delgaz.ro\/\">delgaz.ro<\/a>, unde, \u00een partea de jos a paginii (dreapta jos) apare iconi\u021ba specific\u0103 de chat.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">\u00cen acest fel se pot ob\u021bine informa\u021bii generale referitoare la documentele necesare pentru diverse avize (amplasament, ATR etc.), modul de completare a formularelor online, datele de contact pentru transmiterea documenta\u021biilor etc. De asemenea, clien\u021bii pot primi suport privind utilizarea aplica\u021biilor de pe portal: program\u0103ri pentru citiri sau \u00eenlocuiri contoare acolo unde accesul nu a fost posibil, \u00eenregistrare deranjamente, vizualizare \u00eentreruperi colective, programare vizit\u0103 \u00een Centrele de Rela\u021bii cu Publicul \u0219i creare cont pe portal.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Mai mult, clien\u021bii pot afla \u0219i informa\u021bii personalizate referitoare la facturile de distribu\u021bie, indexul facturat, energia consumat\u0103\/debitat\u0103 \u00een re\u021bea (\u00een cazul prosumatorilor) precum \u0219i statusul documenta\u021biilor \u0219i solicit\u0103rilor depuse.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">&#8220;Recomand\u0103m utilizarea acestui canal de comunicare, deoarece este complet gratuit, clien\u021bii economisesc timp \u0219i ob\u021bin rapid informa\u021biile de care au nevoie, f\u0103r\u0103 a mai fi necesar\u0103 deplasarea la Centrele de Rela\u021bii cu Publicul sau apelarea Call Center-ului&#8221;, precizeaz\u0103 reprezentan\u0163ii companiei \u00eentr-un comunicat.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">O alt\u0103 noutate este posibilitatea anun\u021b\u0103rii \u0219i \u00eenregistr\u0103rii unui deranjament la re\u021beaua electric\u0103 prin transmiterea unui SMS (cu tarif standard) la num\u0103rul de telefon 3715 cu textul \u201cLipsa tensiune\u201d urmat de codul POD. Codul POD (sau codul punctului de m\u0103surare) este de forma EMO3xxxxxx \u0219i se g\u0103se\u0219te pe factura primit\u0103 de la furnizorul de energie electric\u0103.<\/p>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Alte modalit\u0103\u021bi de anun\u021bare a deranjamentelor care vizeaz\u0103 energia electric\u0103:<\/p>\n<ul style=\"text-align: justify;\">\n<li>pentru urgen\u021be, apelarea Call Center-ului la 0800 800 929, disponibil non stop (24h din 24h, 7 zile din 7);<\/li>\n<li>pentru a semnala \u00eentreruperi, furturi de energie sau echipamente, apelarea num\u0103rului de mai sus (gratuit) sau\u00a00232 200 430, 0232 200 431 \u0219i 0232 200 432 (cu tarif standard);<\/li>\n<li>accesarea pe site-ul <a href=\"http:\/\/www.delgaz.ro\/\">delgaz.ro<\/a> a sec\u021biunii Anun\u021b\u0103 un deranjament la <a href=\"https:\/\/delgaz.ro\/energie-electrica\/sesizare-deranjamente\">https:\/\/delgaz.ro\/energie-electrica\/sesizare-deranjamente<\/a>.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Delgaz Grid continu\u0103 dezvoltarea canalelor de comunicare cu clien\u021bii, pentru a oferi acestora o experien\u021b\u0103 c\u00e2t mai pl\u0103cut\u0103 \u00een rela\u021bia cu distribuitorul de energie electric\u0103 \u0219i gaze naturale.<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>Clien\u0163\u00edi Delgaz Grid au la dispozi\u021bie un nou canal de comunicare \u00een rela\u021bia cu compania&#8230; <a class=\"meta-more\" href=\"https:\/\/infois.ro\/?p=72216\">more <span class=\"meta-nav\">&raquo;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":72217,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,41],"tags":[74,8936,40,3327,4826],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/72216"}],"collection":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=72216"}],"version-history":[{"count":1,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/72216\/revisions"}],"predecessor-version":[{"id":72218,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/72216\/revisions\/72218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/72217"}],"wp:attachment":[{"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=72216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=72216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=72216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}