{"id":73668,"date":"2023-09-07T15:08:05","date_gmt":"2023-09-07T12:08:05","guid":{"rendered":"http:\/\/infois.ro\/?p=73668"},"modified":"2023-09-07T15:08:05","modified_gmt":"2023-09-07T12:08:05","slug":"numar-unic-de-telefon-privind-beneficiile-de-asistenta-sociala-acordate-de-ajpis","status":"publish","type":"post","link":"https:\/\/infois.ro\/?p=73668","title":{"rendered":"Num\u0103r unic de telefon privind beneficiile de asisten\u0163\u0103 social\u0103 acordate de AJPIS"},"content":{"rendered":"

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Agen\u021bia Na\u021bional\u0103 pentru Pl\u0103\u021bi \u0219i Inspec\u021bie Social\u0103 (ANPIS) pune la dispoizi\u0163ia publicului num\u0103rul unic de telefon 021 93 09 la care cei interesa\u0163i pot afla informa\u021bii despre beneficiile de asisten\u021b\u0103 social\u0103, acordate de aceast\u0103 institu\u0163ie prin cele cele 41 de agen\u021bii teritoriale \u0219i cea a municipiului Bucure\u0219ti.<\/p>\n

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Serviciul de call center cu acoperire na\u021bional\u0103 asigur\u0103 o comunicare eficient\u0103 \u0219i unitar\u0103 cu cei peste 12 milioane de beneficiari, privind plata beneficiilor de asisten\u021b\u0103 social\u0103, respectiv m\u0103surile aplicate clien\u021bilor casnici de energie electric\u0103 \u0219i gaze naturale, acordate lunar, \u00een valoare de peste 2,75 miliarde lei.<\/p>\n

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Dezvoltarea acestui sistem operativ de comunicare rapid\u0103 vizeaz\u0103 \u00eembun\u0103t\u0103\u0163irea calit\u0103\u0163ii serviciilor oferite direct cet\u0103\u0163enilor, prin preluarea sesiz\u0103rilor\/solicit\u0103rilor telefonice. Operatorii call-center asigur\u0103 comunicarea cu beneficiarii, conform programului de func\u021bionare a institu\u021biei, iar punctele de lucru se afl\u0103 \u00een \u0219apte dintre agen\u021biile teritoriale, respectiv AJPIS Constan\u021ba, AJPIS Tulcea, AJPIS Sibiu, AJPIS Bra\u0219ov, AJPIS Boto\u0219ani, AJPIS Suceava \u0219i APISMB.<\/p>\n

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Eficien\u021ba comunic\u0103rii prin intermediul call center-ului este dat\u0103 de distribuirea dinamic\u0103 a apelurilor la operatorii disponibili, instrui\u021bi pentru a furniza informa\u021biile privind beneficiile de asisten\u021b\u0103 social\u0103 \u0219i a celorlalte tipuri de sprijin aflate \u00een plata ANPIS, declar\u0103 Raluca Nastas\u0103, director executiv al Agen\u0163iei Jude\u0163ene pentru Pl\u0103\u0163i \u015fi Inspec\u0163ie Social\u0103 (AJPIS) Ia\u015fi.<\/p>\n

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Serviciul de tip call center este dezvoltat \u00een cadrul Proiectului \u201cPolitici sociale performante – strategie na\u021bional\u0103 pentru implementarea performant\u0103 a politicilor familiale\u201d \u2013 cod SIPOCA 706, cod MySmis 129604, implementat de MMSS \u0219i ANPIS, proiect care con\u021bine \u0219i o component\u0103 de Helpdesk, menit\u0103 s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 rela\u021bia dintre institu\u021bia public\u0103 \u0219i beneficiar, pentru cre\u0219terea calit\u0103\u021bii serviciilor publice.<\/p>\n

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Agen\u021bia Na\u021bional\u0103 pentru Pl\u0103\u021bi \u0219i Inspec\u021bie Social\u0103 (ANPIS) pune la dispoizi\u0163ia publicului num\u0103rul unic de… more »<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":73669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,41],"tags":[74,16978,612,40,16977],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/73668"}],"collection":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=73668"}],"version-history":[{"count":1,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/73668\/revisions"}],"predecessor-version":[{"id":73670,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/posts\/73668\/revisions\/73670"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=\/wp\/v2\/media\/73669"}],"wp:attachment":[{"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=73668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=73668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infois.ro\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=73668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}